McGinley Support Services
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Sales Operations Manager

Sales Operations Manager - Surrey / Hybrid

A fast-growing digital agency with teams in the UK and US is seeking a Sales Operations Manager to lead and scale a high-performing chat team.

This is a pivotal leadership role focused on driving growth, operational excellence, and team culture.


The successful candidate will report directly to the CEO and play a key role in managing performance, maintaining a healthy Cost-to-Revenue (CTR) ratio, and ensuring smooth communication across teams.

This is a hands-on role for someone who thrives in fast-paced, high-stakes environments and is ready to take ownership of both strategy and execution.



Key Responsibilities

Leadership & Team Management



  • Provide clear direction and accountability across the team

  • Conduct one-on-one meetings, manage progression, and handle disciplinary matters


Operational Strategy & Performance



  • Drive sustainable growth through effective planning and forecasting

  • Maintain a CTR ratio of <20%


Data & Reporting



  • Deliver timely, actionable reporting and analysis to the CEO

  • Use data to inform strategy and troubleshoot performance issues


Process & Systems



  • Write and refine SOPs to improve efficiency and consistency

  • Optimise new and existing systems


Communication & Morale



  • Foster a culture of accountability and high morale

  • Ensure transparent communication across teams and leadership


Recruitment



  • Own the hiring process, including writing job descriptions for new team members



Skills & Experience

  • Proven experience in team leadership and management (agency/startup preferred)

  • Strong understanding of data and analytics for operational decision-making

  • Confident in troubleshooting and solving performance challenges

  • Experience with forecasting, planning, and budget management

  • Excellent written and verbal communication skills

  • Highly organised and capable of managing multiple priorities

  • Demonstrated ability to write effective SOPs

  • Experience with recruitment and job spec creation is a plus



Benefits

  • 28 days paid leave (including public holidays)

  • Gym membership with spa and sauna

  • Regular team events and trips

  • WFH flexibility and personal development budget

  • Pension scheme

  • All necessary hardware and software provided