Rust-Oleum

Customer Service Assistant Manager

JOB DESCRIPTION



Summary:



Play a key leadership role in driving exceptional customer experiences.

As the Customer Service Assistant Manager, you'll help oversee daily operations, streamline workflows, and support a high-performing team.

You'll be instrumental in managing the full order process, resolving service challenges, and fostering a collaborative, customer-focused environment.



Minimum Requirements:



  • Bachelor's degree in business or equivalent experience.

  • 5-7 years of customer service experience, with 1-3 years in a supervisory or management role.


  • Requires flexible availability to support critical operations as needed, including outside regular working hours.

Physical Requirements:



  • This position involves minimal physical activity but requires extended computer use-up to 8 hours per day.

  • No unusual lifting, environmental, or exertion requirements.

Essential Functions:



  • Lead and support a high-performing customer service team by setting clear goals and providing ongoing coaching and development.

  • Ensure timely resolution of customer issues and order processing by aligning resources and removing roadblocks.

  • Monitor and assist with backlog orders to maintain service excellence.

  • Manage escalations from Sales Representatives, addressing personnel, service, and order-related concerns with professionalism.

  • Actively participate in Sales Region meetings to align customer service strategies with business goals.

  • Oversee coverage for regional inboxes and phone lines to ensure consistent and responsive support.

  • Communicate updates on policies, processes, and product changes, ensuring the team is informed and aligned.

  • Support new hire onboarding and lead ongoing training initiatives to build team capability.

  • Escalate production and inventory challenges to appropriate departments for resolution.

  • Drive continuous improvement by contributing ideas that enhance team morale, efficiency, and overall performance.

  • Champion the company's safety and quality programs, promoting a culture of accountability and excellence.

Who We Are:


Carboline is a St.

Louis-based coatings manufacturer with a global reach.

The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.

Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.




Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.

If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.





What We Offer:


We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.

Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.

Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

Individuals with Disabilities and Protected Veterans are encouraged to apply.





"In order to be the best, we must hire the best."
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