Join a friendly team at Friends Café, Ealing Hospital, as Deputy Café Manager, a hands-on role where you'll keep the café running smoothly, support volunteers, and help create a warm welcome for everyone.

The Deputy Café Manager will support the Café Manager in the day to day running of the Friends Café at Ealing Hospital.  This role ensures the café operates smoothly and safely to a high standard, providing welcoming space for staff, patients, visitors and volunteers.  The deputy manager will take responsibility for the cafe' in the managers absence and provide leadership, support and encouragement to a dedicated team of volunteers.

Principal responsibilities

• Support and deputise for the Café Manager, taking responsibility for all aspects of café operations in their absence
• Prepare and serve hot and cold food in line with food hygiene and safety standards
• Maintain high standards of cleanliness, hygiene and food safety across all areas of the café
• Supervise and support volunteers, ensuring they feel confident and valued in their roles
• Deliver excellent customer service and ensure the cafe' remains welcoming for all
• Assist with planning menus , stock rotation, stock control , and ordering supplies
• Ensure all monies and till operations are handled in line with Friends café procedures
• Carry out daily and weekly checks (cleaning schedules , fridge/freezer temperatures, date checks on food etc)
• Assist with training new volunteers and staff, ensuring they are supported and encouraged
• Monitor and record compliance with health and safety regulations raising any concerns promptly
• Contribute ideas for growth and improvement - including new menu ideas, seasonal promotions and ways to attract more customers and volunteers - to help the café to continue to thrive
• Work closely with the Café Manager and trustees to support fundraising special events and promotional activities linked to the café
• Tackle problems proactively, seeking advice where necessary and contribute ideas for improvement

Training development at the Friends café

The café value the people who make their service possible.  Full training and ongoing support will be provided to ensure that staff and volunteers feel confident in their roles, can carry out their responsibilities effectively and have opportunities for personal and professional growth.

How to Apply

If you are interested in this position and would like to learn more, our client would love to hear from you.

 Please attach your up to date CV to the link provided and they will be in direct contact.