
Customer Service Representative
JOB DESCRIPTION
About Finishworks
At Finishworks, we're committed to delivering high-quality coatings solutions backed by industry-leading customer support.
We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence.
Join a team where your contribution directly impacts customer satisfaction and business success.
Position Summary
We are seeking a professional and detail-oriented Customer Service Representative to join our team.
In this non-exempt role, you'll be the first point of contact for customers-handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience.
You'll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.
Key Responsibilities
- Provide responsive and professional support via phone, email, and in person
- Process customer orders, credits, and debits accurately and efficiently
- Set up and maintain customer accounts and records
- Coordinate logistics and ensure timely and complete order fulfillment
- Handle Return Material Authorizations (RMAs) and product-related complaints
- Manage workflows in HubSpot (CRM) for service issues, returns, and product requests
- Support sales teams in multiple states with pricing and account needs
- Communicate effectively with Spanish-speaking customers
- Process mobile bank deposits and manage office supplies and equipment
- Collaborate with internal teams via Microsoft Teams and email
Qualifications
- Previous experience in customer service or order management role preferred
- Strong communication and organizational skills
- Bilingual (Spanish/English) strongly preferred
- Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus)
- Ability to work independently and as part of a team
- High attention to detail and a customer-first mindset
What We Offer
- Competitive compensation
- Comprehensive benefits package (medical, dental, vision, 401k, etc.)
- Supportive team environment
- Opportunity for hybrid work schedule
Pay Range
$18.00-$22.00 hourly
Apply for this ad Online!
- Location: Phoenix, Arizona
- Type: Permanent
- Industry: Accountancy
- Recruiter: Rust-Oleum
- Email: to view click here
- Posted: 2025-10-09 15:10:17 -
- View all Jobs from Rust-Oleum
More Jobs from Rust-Oleum
- Territory Manager - Tacoma
- Project Administrator
- Roofing Contractor Support Specialist
- Project Administrator
- Field Resource Foreman
- Commercial Roofing Technician - ELEVATE
- Territory Manager - Cedar Rapids
- Territory Manager - Fresno
- Territory Manager - Cedar Rapids
- Product Manager
- Territory Manager - Louisville
- Territory Manager - Fresno
- Chemist
- Territory Manager - Louisville
- Territory Manager - Central Valley, CA
- Project Administrator
- Territory Manager - Riverside Industrial
- Territory Manager - Riverside Industrial
- Territory Manager - Central Valley, CA
- Territory Manager - Tacoma