IT Technical Support (ECU Tuning)

Job Title: IT Technical Support (ECU Tuning)
Location: Commutable from Stratford-upon-Avon, Alcester, Evesham, or Redditch (Warwickshire Region)
Salary: £30,000 per annum plus commission opportunities
Contract Type: Permanent, Full-Time
Industry: Automotive Technology | ECU Tuning | Performance Engineering

This role does not offer sponsorship | Office-based Monday to Friday | Rotational schedule with occasional weekend work (remote access and IT equipment provided)

About You, the Role and Company

This role is made for someone who lives and breathes IT.

You know the type, the person who fixes, builds, tweaks, and improves things just to understand how they work.

Someone who finds peace behind a screen, thrives on problem solving, and takes pride in making systems faster, cleaner, and smarter.

Our client is a leader in automotive performance software and ECU tuning.

You will be part of a specialist technical team supporting a global network of dealers with tuning software, remapping tools, and system diagnostics.

The work is varied, detail focused, and built around precision.

Manage technical support tickets while also assisting the workshop team during live ECU tuning and mapping sessions.

You'll receive extensive training across tuning software, diagnostics, and IT systems, with clear opportunities to progress as your technical knowledge develops.

This environment suits people who think logically, have patience and curiosity, and hold a genuine passion for IT, gaming, or code.

If you are the kind of person who loves understanding how technology works and making it work better, this is exactly where you belong.

Key Responsibilities

, Manage tech support tickets and assist the workshop team during live ECU tuning and mapping sessions.
, Diagnose and resolve tuning software and connectivity issues efficiently.
, Support the file service by processing, testing, and verifying calibration files.
, Assist in onboarding and training new users on ECU tuning software and tools.
, Collaborate with R&D and technical teams to improve tuning tools, workflows, and system updates.
, Maintain accurate records of support activity and contribute ideas for process improvement.
, Deliver clear and professional technical communication to internal teams and global partners.
, Take part in ongoing training to expand your knowledge of ECU systems and automotive technology.

Desirable (Not Essential)
, Experience with Alientech ECM Titanium, WinOLS, Magic Flex, Swiftech, or CMD.
, Previous work in ECU tuning or automotive diagnostics support.
, Familiarity with calibration tools and data processing.

What's on Offer
, £30,000 basic salary plus commission opportunities.
, Full technical training and support from day one.
, Career progression within an expanding automotive technology team.
, Work with advanced ECU tuning tools and global performance systems.
, Supportive, collaborative environment focused on innovation and excellence.

This role does not offer sponsorship | Office-based Monday to Friday | Rotational schedule with occasional weekend work (remote access and IT equipment provided)