Customer Service Representative

The Company:

Medical Devices Manufacturer



Cutting edge technology.



Well respected business with excellent reputation for service and delivery.



Invests in staff development.



Agile and progressive business which is moving with the times.





The Role of the Customer Service Representative

Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland.



Processing of all orders in a timely and professional manner, including logistics aspects of the role i.e.

picking/packing orders



Respond to customers’ requests for literature and materials support.



Processing of the company’s customer complaints and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices.



Assist and provide customers with technical assistance when required.



Build sustainable relationships with customers and company Territory Managers through open and interactive communication.



Identify and assess customers’ needs to achieve satisfaction.



Welcome Email / New Customer Call / Follow up Calls



Interact with accounting to maintain accurate customer accounting records.



Maintain and improve systems for order processing and customer activity.





Benefits of the Customer Service Representative

£27-30k basic salary



£4k Bonus



Pension





The Ideal Person for the Customer Service Representative

Significant customer services experience



Excellent communication skills (written and verbal)



Intermediate personal computer skills



Problem analysis and problem solving



Works well under pressure



Adaptability to multi-task, prioritise, manage time effectively



Work as part of a team whilst using own initiative





If you think the role of Customer Service Representative is for you, apply now!



Consultant: David Gray

Email: davidg@otrsales.co.uk

Tel no.

0208 629 5144

Candidates must be eligible to work and live in the UK.



About On Target

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.

We place all levels of personnel, up to Director across the UK and internationally.