Rust-Oleum

Technical Sales & Service Representative

JOB DESCRIPTION



PRINCIPLE DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

  • Support overall achievement of planned sales and profitability objectives for the assigned accounts, territory, and overall business by:
    • Achieving or exceeding sales growth expectation metrics as defined by the Company
    • Maintaining a working relationship with existing customers to ensure they receive exceptional service and to identify new sales opportunities
    • Identify prospects, set appointments, make effective sales calls, and manage the sales cycle to close new business
    • Possess an in-depth product knowledge and be able to conduct demos, troubleshoot issues, and provide solutions to product concerns
  • Provide appropriate and regular reporting of activities and accomplishments to assigned Regional Sales Manager and others via the Company CRM as directed to, including but not limited to:
    • Monthly report and key trip or activity reports
    • Updates on competitive activities in the marketplace or at key customers/accounts
  • Provide professional representation for the company in all business dealings, including at trade shows and with industry organizations, and attend company functions as directed.
  • Maintain effective, regular, and competent communication with the company's laboratory through:
    • Complete and thorough Lab Work Requests
    • Documentation of trial results on all new products
    • Key activity reports
    • Line surveys
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position requires personnel's primary residence to be within assigned territory.


Experience and Education Required/Preferred

  • High school graduate or equivalent required
  • 4-year degree preferred
  • Minimum 5 years of related sales experience, preferably in chemical coatings
  • Professional training in related business and/or professional seminars

Specific Knowledge, Skills, and Abilities Required

  • Excellent motivational facilitator skills
  • Excellent people and leadership skills
  • Excellent analytical and organizational skills
  • Excellent verbal and written communication skills
  • Excellent score on color examination
  • Computer skills include the use of word processing, spreadsheets, and a CRM.
  • Ability to objectively assess positive performance and address performance issues.
  • Self-motivated, proactive, and self-assured work ethic
  • Ability to think creatively to define and address personal, group, or business needs and opportunities.
  • Ability to travel as required.

Reasoning Ability
  • Comprehend technology uses and applications.
  • Demonstrate outstanding problem-solving and critical thinking skills.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid driver's license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals to perform the essential functions.

While performing the essential functions of this job, the employee is regularly required to walk, stand, bend, and/or stoop, grasp, handle or feel, talk, and/or hear.

The employee must regularly lift and/or move up to 50 pounds and occasionally lift and or move up to 100 pounds.

The employee is frequently required to bend, squat, and stoop.

The employee is required to sit, walk, lift, carry, push, pull, climb, and kneel in this position.

The employee must be physically able to meet the demands required by frequent travel to and from customer sites and Company required functions.


WORK ENVIRONMENT


The work environment is representative of those an employee would encounter in a typical manufacturing environment, with moderate solvent odors and normal hazards associated with handling, compounding, and application of coatings may be present.

Most duties will be performed within assigned customer or prospective customer manufacturing facilities.

Other duties will be performed within Company or customer corporate, lab, and distribution facility sites.

Appropriate personal protective equipment is always provided to enable proper health and safety precautions.

HMIS and MSDS guidelines must be followed when working with raw materials and coatings to ensure safety.


KEY PERFORMANCE INDICATORS (KPI)

  • Achieve 100% or better of monthly, quarterly, and annual sales plans for assigned accounts/ territory
  • Encourage, develop, and assist in increasing sales volume.
  • Maintain, expand, and demonstrate his or her knowledge of the company's policies, products, and programs, including the Values and Expectations of 168.
  • Exhibit initiative for advancement
  • Attend meetings and/or classes to advance job-related skills
  • Excellent attendance record

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