General Manager / Daily Manager – Premium Food Counter

Location: Central London
Salary: £30,000–£36,000 + Bonus

About the Role

An exciting opportunity has arisen to join a thriving premium food business as the hands-on manager of a high-profile retail food counter within one of London’s most prestigious department stores.

You’ll take full ownership of the daily operation, leading a talented team to deliver exceptional service, beautiful food presentation, and outstanding results in a fast-paced, customer-focused environment.

This role is ideal for an experienced manager who combines operational excellence with a love of premium food, quality display, and first-class hospitality.

Key Responsibilities:

• Oversee all aspects of daily counter operations, ensuring seamless service and smooth coordination with wider store teams
• Lead, train, and motivate a small but skilled team to deliver exceptional results
• Maintain impeccable food presentation and display standards consistent with a luxury retail environment
• Drive sales performance, introduce new product lines, and manage daily KPIs
• Oversee rota planning, cost control, and waste management
• Ensure full compliance with food safety, health & safety, and store policies
• Deliver outstanding customer service to a discerning, high-end clientele

The Ideal Candidate:

• Proven management experience within premium food retail, such as a food hall, deli, or counter-service environment
• Department store or high-end retail experience strongly preferred
• Passionate about food presentation, customer engagement, and team leadership
• Commercially astute, hands-on, and proactive with a strong eye for detail
• Confident communicator who thrives in a busy, customer-facing setting
• Flexible and adaptable to work across a range of shifts, including weekends

What’s on Offer:

• Competitive salary £30,000–£35,000 + bonus
• The opportunity to lead a prestigious food operation in a world-class retail setting
• A supportive, dynamic environment that encourages creativity and growth