Duty Manager – Luxury 5

* Boutique Hotel, Central London

Salary:                Up to £35,000 (including service charge)

Location:           Central London

Are you a passionate hospitality professional with a flair for delivering exceptional guest experiences? We’re looking for an experienced Duty Manager to join the team at a prestigious 5-star boutique hotel in the heart of London.

As Duty Manager, you’ll play a key role in ensuring the smooth day-to-day running of the hotel, leading by example to uphold high standards of service and guest satisfaction.

You’ll oversee front-of-house operations, support the management team, and act as the main point of contact for guests and team members.

Responsibilities

• Oversee daily operations and ensure an exceptional guest experience throughout the hotel
• Lead and support front-of-house teams, ensuring standards are consistently met
• Handle guest feedback professionally and proactively resolve issues
• Support senior management in training, development, and staff motivation
• Ensure compliance with health, safety, and security procedures
• Maintain a strong presence throughout the hotel, especially during peak periods

Requirements

• Previous experience in a supervisory or Duty Manager role within a 4
  
  * or 5
  
  * hotel
• Excellent leadership, communication, and problem-solving skills
• Impeccable attention to detail and a genuine passion for luxury hospitality
• Ability to remain calm and professional under pressure