Cluster Reservations Manager
Salary: €Negotiable
Location: Milan, Italy

An hospitality group with a diverse portfolio of luxury and lifestyle properties is seeking a Cluster Reservations Manager to join its Milan-based team.

The company is known for its high service standards, distinctive guest experiences, and commitment to operational excellence.

The Cluster Reservations Manager will oversee and coordinate the reservations function for a portfolio of luxury properties within the group.

Based in Milan, this role ensures the highest standards of efficiency, accuracy, and personalized service throughout the booking process, while optimizing room revenue and maintaining alignment with brand values and operational excellence.

Key Responsibilities

• Lead and manage the centralized reservations team for multiple properties, ensuring smooth daily operations and effective communication with on-site and regional teams.
• Oversee all aspects of the reservations process, including individual, group, and corporate bookings, to ensure accuracy and service excellence.
• Implement and monitor rate strategies, availability controls, and distribution channels in collaboration with the Revenue and Sales teams.
• Analyse booking trends, reports, and market data to optimize occupancy and revenue performance.
• Ensure that all reservations are handled in accordance with company standards and that guest preferences are accurately communicated to the relevant departments.
• Manage relationships with travel partners, OTAs, and corporate clients.
• Coach, train, and develop the reservations team, fostering a culture of service excellence, teamwork, and accountability.
• Collaborate closely with the Revenue, Sales, and Marketing departments to ensure a unified commercial strategy.
• Maintain a strong focus on sustainability and guest wellbeing, aligning operational decisions with the brand’s guiding principles.

Qualifications & Experience

• Minimum 3–5 years of experience in a Reservations Manager or Cluster Reservations Manager role within luxury hospitality.
• Strong knowledge of PMS, CRS, and channel management systems (e.g., Opera, SynXis, or similar).
• Proven ability to lead and develop a team in a multi-property environment.
• Excellent communication and interpersonal skills, with fluency in Italian and English (additional languages a plus).
• Strong analytical and commercial acumen with attention to detail.
• A passion for excellence, service, and sustainability.

Cluster Reservations Manager
Salary: €Negotiable
Location: Milan, Italy

If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.com

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