Deputy Manager

Purpose

• To support the manager on day to day operations and development of the service in line with CQC standards


• To assist the manager of the home in the management and administration of all personnel and material resources of the residential home.


• To contribute as a deputy manager to the achievement of the authority's key purposes and to the continuous improvement of its performance.


• To manage a team of staff providing high quality and innovative person centered care to older people with a variety of needs including those living with dementia

Responsibilities

• Managing a staff team to ensure the provision of support to service users.
  
  
  Implementing and leading best practice for the service user group with complex needs, including those living with dementia.


• Managing the team to ensure that they are delivering high quality residential care.


• Managing and running the home according to CQC guidelines


• The service provided meets all operational requirements, within organisational constraints.


• Ensure support provided is based on support plans, risk assessments and on current best practice.


• Carrying out investigations and completing investigation reports as required.


• To present cases at disciplinary hearings and to attend employment tribunals as required.


• Provide cover for colleagues.
  
  In their absence ensuring the smooth running of the service.


• Deputise for the Care Home Manager as required.


• Dealing with complaints and identify learning from all complaint.


• Managing complaints, within the agreed timeframe.


• Identify performance issues and take timely action to manage risk to the Organisation.


• Work in partnership with HR to resolve performance issues.