As an Internet Security Support Engineer, you won't just be maintaining systems; you will be a foundational member of the team helping to shape the future direction of our support offering and our business. If you want a role where your technical input directly impacts company strategy, this is it.

Your Future Pathway: Growth and Specialisation

We believe in rewarding expertise and ambition.

Success in this role will open two primary pathways as NetThreat Ltd grows:

• Technical Specialist: Continue to deepen your technical expertise, potentially moving into higher-tier support, implementation, or security architecture.
• Pre-Sales Engineer: Leverage your product knowledge and communication skills to focus on the commercial side, providing key technical support to the sales team and owning product demonstrations.
   

Investment in Your Skills:

We are fully committed to your professional development:

• We will cover the cost of relevant vendor certifications.
• We can allow dedicated study time during office hours to help you achieve your professional goals.
• We also can provide in-house training where appropriate.

The Role: Go-To Technical Expert & Strategic Partner

The Internet Security Support Engineer is the technical backbone of NetThreat Ltd.

You will be the organisation's primary technical expert, providing essential support across the entire customer lifecycle.

You will report directly to the Operations Manager.
 

Key Responsibilities:

• Customer Support: Provide critical Tier 1/2 technical support to our customers, troubleshooting network security issues and providing configuration support and guidance.
• Technical Authority: Act as the internal "go-to" technical resource, helping the wider team understand and address security challenges.
• Pre- and Post-Sales Support: Assist the sales team by providing technical validation, product insight, and expert demonstrations.
• Security Focus: Manage and support essential security infrastructure, focusing primarily on key firewall technologies.
• Service Shaping: Work directly with management to evaluate, refine, and improve our customer support processes as we scale our MSSP offering.
   

Schedule and Remote Work Note:

This is a fully remote position. The standard working week is 35 hours.

While the role promotes excellent work-life balance, please note there may be an occasional requirement for work outside of normal business hours for critical maintenance or projects, which will always be agreed upon in advance with your manager.

The successful candidate must be self-motivated, highly organised, and comfortable working independently.
 

What You Need to Succeed

Essential Skills:

• Experience: Minimum of 2 years experience in a Technical Support or IT support role.
• Networking Expertise: Solid, demonstrable experience in general networking concepts, including routing, switching, and VLAN configuration.
• Firewall Fundamentals: Essential experience in managing, configuring, or supporting firewall appliances.
• Communication: Strong written and verbal communication skills are critical for effective customer interaction and internal knowledge sharing.
• Work Ethic: Proven ability to work autonomously, manage priorities effectively, and maintain a high level of self-motivation in a remote environment.

Desired Skills:

• Vendor Expertise: Hands-on experience or certifications with our primary firewall vendors, SonicWall and WatchGuard.
  
  (Training will be provided, but this is a significant advantage).
• Wider Security Knowledge: Familiarity with other areas of the internet security industry (e.g., Endpoint Detection and Response, VPNs, or ZTNA).
  
  Location: FULLY REMOTE (UK Based) Salary: £35,000 - £42,000 (Depending on Experience)
  
  About us
  For over 20 years, NetThreat has been a trusted leader in internet security, maintaining a respected and top-tier partner status with our primary vendors.
  
  We are now leveraging this deep-rooted expertise as we transition into a dedicated Managed Security Services Provider (MSSP).
  
  This isn't just a name change - it's a fundamental commitment to providing proactive, managed defence for our clients. 
  
  NetThreat Ltd is on an exciting and pivotal mission: to make robust cybersecurity accessible and effective for Small and Medium Enterprises (SMEs).
  
  Join the Journey: Apply here and shape the future of SME Cybersecurity