Operations and Service Coordinator

Are you an organised, proactive individual looking to play a key role in a dynamic service environment? We are seeking an Operations & Service Coordinator to join a small supportive team and support a wide range of business-critical activities in Banbury.

The role is full time and permanent based onsite with a salary of between £28,000 and £38,000 DOE.

You'll be working for a highly successful family owned business who work within the air conditioning and electrical sector.

Key Responsibilities for the Operations & Service Coordinator:

• Maintain and manage our Joblogic system, including:




• Logging quotes and jobs


• Converting quotes to jobs and allocating them


• Updating job statuses and references as work progresses


• Monitoring upcoming service due dates




• Maintain and update the WIP (Work in Progress) sheet, including job lists, holidays, and more


• Generate, compile, and send service reports from Joblogic customer management software


• Handle invoicing, particularly for smaller call-outs and services


• Monitor and update vehicle information on Fleet Smart


• Oversee inbox and phone communications (including junk folder), responding to direct customer requests where possible


• Track employee training requirements and update the training matrix


• Support as needed with:




• On-site quoting (primarily domestic installations)


• Tablet maintenance


• Office-based quoting and base quote sheet preparation


• Lighting and A/C designs


• RAMS (Risk Assessment and Method Statements)


• Material ordering


• Month-end CIS submissions to subcontractors


• Delivery and unit sorting


• Prepping materials for jobs


• Any other tasks as requested by management

Key Skills Preferred for the Operations & Service Coordinator:

• Sage 50 accounts


• AutoCAD


• Strong organisational and multitasking skills


• Experience with job management systems (Joblogic preferred)


• Excellent communication and customer service abilities


• Proficiency with spreadsheets and reporting


• Willingness to adapt and take on varied responsibilities


• Proficient in Microsoft Office

Why Join Them? You'll be part of a supportive team, working in a role that's essential to their operational success.

If you thrive in a fast-paced environment and enjoy variety in your workday, we'd love to hear from you!

What's in it for you?

• Salary of between £28,000 and £38,000 DOE


• Office based


• 8.00 am to 5.00 pm Mon - Fri with 30 min lunch break


• Training and support with the above software packages where required


• Working as part of a small, collaborative team

Employ Direct is a subsidiary of Cameo Consultancy.

All suitable applications will be forwarded to our client, and they will be in touch with you directly.