Service Operations Manager

Service Desk Manager- Surrey
Location: Hybrid working, Commutable to Guildford, Surrey and travel to customer sites when required.
Salary: £55k - £65k dep on exp + Bens Driving license required.
Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes.
My client, a provider of EV and Solar systems are seeking a highly motivated and driven individual, as an EV Service Desk/Operations Manager, to support the sustainability ambitions of a diverse range of customers faults/escalations.
An IT background in Service Desk/Operations would be required with experience on JIRA as well as operational processes that impact a seamless customer service.
Responsibilities will include:
Planning and scheduling the deployments of the award winning product across the UK.
In charge of Jira and dealing with customer faults/escalations
, Responsible for the smooth operation of cloud-based SaaS suite
, Ensure efficient client onboarding and seamless integration of SaaS solutions, tailored to specific market needs.


, Collaborate with sales and technical teams to secure high-margin commercial
charging
contracts across existing and new markets.


, Manage project timelines, budgets, and resources for successful implementations.


, Analyse operational data to identify improvement opportunities and enhance performance across all SaaS deployments.


, Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.


, Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.


, Continuously monitor EV market, adapting strategies to maximize business opportunities in focus markets.

The role will be Hybrid working in Guildford, 3 days Office, 2 days Home.

Apply now for full details.

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