2nd Line Support Engineer - Milton Keynes

2nd Line Support Engineer - Milton Keynes

5 Days per week onsite - £35,000 - £38,000 per annum

2nd Line Support Engineer required for a leading client based in Milton Keynes.

My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more.

Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.

Key skills:

• Strong 2nd Line support experience


• Conduct administration tasks for server operating systems.


• Collaborate with RDS, Citrix, and Hyper-V technologies.


• Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.


• Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.


• Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.


• Administer backup technologies and antivirus/security software.


• Execute cable patching and utilize remote access tools.


• Leverage ITSM tools for streamlined service delivery.


• Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.


• Possess outstanding customer service and communication aptitudes.


• Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy