Client Support Officer

Client Support Officer
Location: Hybrid Working 3 days a week in Exeter
Salary: £26,000 per annum + upto £2,400 per annum

At uCheck, we support over 30,000 businesses across the UK with accurate, affordable vetting and screening services, backed by user-friendly online systems and unrivalled client support.

Our services help organisations make safer recruitment decisions, meet regulatory requirements, and reduce risk — ensuring the right people are in the right roles with confidence.

We are currently looking to recruit a Client Support Officer to join our growing team in Exeter.

This role is a brilliant opportunity for someone who thrives on delivering high-quality client service, enjoys working in a fast-paced environment, and wants to develop expert knowledge in our systems and screening processes.

You'll play a key part in supporting our clients, managing enquiries and applications, and contributing to the continued success of a business that's always striving to improve.

The role

At Trust ID and across our Screening businesses, we assist organisations of all sizes across a range of industry sectors with our range of identity check services.

By working with us, businesses are able to make more informed recruitment decisions, fulfil regulatory requirements, and mitigate risks to clients and employees.

We are currently looking to recruit an experienced Finance Assistant to support our busy Finance team.

This role will be varied, covering standard month-end and year-end procedures as well as providing ad-hoc support for the group finance team.

, Handle written and phone enquiries efficiently, delivering a consistently high standard of service every time.
, Build confidence and expertise in our bespoke systems, service knowledge and communication skills through training and development opportunities.
, Act as a trusted counter-signatory for client DBS applications, always ensuring accuracy and compliance.
, Play a key role within the Client Support Team by bringing a positive attitude and strong teamwork into everything you do.
, Represent and champion the mission and values of the business in every client and colleague interaction.
, Consistently meet (and strive to exceed) both individual and team KPI targets.
, Work closely with the Client Experience Executive, Client Service Team Leader and Client Service Manager to provide reliable, proactive support.
, Become highly knowledgeable in the uCheck system and our product range through ongoing self-driven learning and knowledge retention.
, Support and guide newer team members by sharing product and system expertise, acting as a mentor when needed.
, Deliver training sessions for new starters and existing colleagues, supporting learning and development across the team.
, Take ownership of key application workflows, including those awaiting action, rejected applications, escalations, migrations, external ID checks and the automated countersigning tool.
, Support business improvement by taking part in project work and system testing whenever required.
, Bring a continuous improvement mindset, always looking for smarter, better ways to enhance performance and the client experience.

About you
, Strong customer service and people skills, with a genuine focus on helping clients.
, Clear, confident communication, both written and verbal.
, Good organisation and time management, able to balance multiple priorities.
, A positive, enthusiastic team player who enjoys collaboration.
, Adaptable and comfortable in a fast-paced, evolving environment.
, Solutions-focused, proactive and keen to improve how things are done.
, Eager to learn, develop and grow within a successful, growing business.
, It keeps the energy and culture while being easy to scan and digest.

Here's a taste of the perks we roll out for our extraordinary team members:

, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.

Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
, Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
, Healthcare cash plan: Your well-being is our priority.

That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!