Job Title: Banqueting Manager / Conference & Events (m/f/d)

Salary: €65.000 - €70.000 + 10% bonus

Languages: German c1 Level and English

Role overview

• Hands-on Banqueting Manager responsible for leading large-volume conference and banqueting operations in a major event hotel, ensuring seamless delivery of high-capacity meetings, conferences, banquets and social events.
• Leads a sizeable front-of-house banqueting team, guaranteeing excellent guest service, efficient execution and adherence to quality and brand standards across multiple function spaces.

Key responsibilities

• Manage the full banqueting operation for meetings, conferences, gala dinners, weddings and large corporate events, ensuring smooth setup, service and breakdown according to function sheets and client requirements.
• Lead, motivate and schedule the banqueting team (supervisors, waiters, bar staff, casuals), providing hands-on support on the floor during all major events.
• Create and optimise rotas for large volumes, ensuring adequate staffing levels while controlling labour costs and complying with local labour regulations.
• Brief the team before each event, checking room setups, AV, décor and service points, and ensuring all standards are met before guest arrival.
• Act as the primary operational contact for conference and event clients on the day, handling last-minute changes and resolving issues quickly and professionally.
• Coordinate closely with Conference & Events Sales, Kitchen, Restaurant/Bar and Technical teams to guarantee seamless handover from planning to operations.
• Monitor service quality throughout events, coaching team members in real time and ensuring consistent, high-level guest interaction.
• Support budget and cost control for the banqueting department, including monitoring revenues, food and beverage costs, breakage and overtime.
• Ensure all operations comply with hygiene, health & safety and fire regulations, and that team members follow all SOPs at all times.

Profile & requirements

• Several years of experience as Banqueting / Conference & Events Manager or Supervisor in a large conference hotel or major event venue, confident handling high-volume, multi-room events.
• Proven leadership skills with experience managing and developing sizeable service teams, including casual and part-time staff.
• Strong organisational talent, able to manage multiple events simultaneously and stay calm under pressure.
• Hands-on leader who enjoys being present on the floor, leading by example and supporting the team during peak periods.
• Excellent guest-focus and communication skills, comfortable interacting with demanding corporate and private clients.
• Very good German skills (C1) and good English required; additional languages are an advantage in the international Frankfurt market.
• Willingness to work shifts, weekends and public holidays, in line with event schedules.