An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.

As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience.

This full-time permanent role offers a salary range of OTE £25,000 - £50,000 and benefits.

You will be responsible for:



* Acting as the main point of contact for customers attending the service department


* Coordinating workshop bookings and monitoring vehicle progress to agreed timescales


* Keeping customers informed throughout the day via appropriate communication channels


* Explaining completed work clearly at vehicle handover and arranging onward mobility where required


* Promoting essential repairs and maintenance in a professional, ethical manner


* Ensuring job cards, invoices and service records are completed accurately


* Supporting workflow within the department and assisting with more complex customer queries


What we are looking for:



* Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.


* Have 3 years of experience in a franchised or main dealership environment


* Strong knowledge of aftersales processes and workshop operations




* Leadership capability or experience supporting a Service Manager


* A consistent track record of achieving service KPIs and upselling objectives


* The ability to manage multiple customers and priorities in a fast-paced setting


* A full UK driving licence


Shift:



* Monday to Friday: 08:00 - 18:00




* Saturdays: 1 in 3 rota, 08:00 - 12:30




What's on offer:



* Competitive salary


* Bonus potential


* Generous holiday allowance plus bank holidays


* Company pension scheme


* Staff discounts on vehicles, servicing, parts and related products


* Referral incentive scheme


* Profit sharing


* Gym membership


* Ongoing manufacturer-backed training and development


* Additional lifestyle benefits


This is a great opportunity to join a respected automotive business in a senior-facing role where your experience will be valued.



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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.