Billing Analyst

Billing Analyst
Location: Manchester
Hybrid: 3 days office / 2 days home
Salary: £30,000 - 32,000 + benefits dep on exp
We're looking for a Billing Analyst to support the end-to-end billing process for telecoms products and services.

This is a great opportunity for someone who's detail-driven, customer-focused, and comfortable working with data in a fast-paced environment.
You'll work closely with teams across finance, sales, provisioning, and customer support to ensure accurate invoicing, timely revenue capture, and a great customer experience.
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What you'll be doing
Billing & Invoicing
, Preparing and generating customer invoices
, Validating billing data, rates, service activation dates, discounts, and contract terms
, Supporting monthly, quarterly, and ad-hoc billing cycles
, Uploading and reconciling call detail records (CDRs) and usage reports
, Ensuring accuracy of recurring and one-off charges
Data Management & Reconciliation
, Maintaining customer billing accounts within CRM, ERP, or billing platforms
, Performing regular data checks to identify discrepancies or missing information
, Reconciling revenue, usage data, and service inventories with internal teams
, Supporting audits and financial reporting with accurate billing data
Billing Queries & Support
, Handling customer billing queries via email and phone
, Investigating disputes and providing clear explanations or corrections
, Liaising with internal teams to resolve issues impacting billing accuracy
Compliance & Continuous Improvement
, Ensuring billing processes comply with internal controls and regulatory requirements
, Identifying inefficiencies and suggesting process improvements
, Maintaining clear billing documentation and workflows
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What we're looking for
Skills & Experience
, Understanding of telecoms billing processes, tariffs, and usage-based charging
, Strong Excel skills (VLOOKUP, pivot tables, data validation)
, Experience with billing systems (e.g.

Abillity, Billing Central) is a bonus
, Experience using Salesforce is desirable
, Excellent numerical accuracy and attention to detail
Soft Skills
, Confident communicator with a strong customer-service mindset
, Highly organised and comfortable working to deadlines
, Analytical, proactive, and solutions-focused
, A collaborative team player with a “can-do” attitude
Background
, Experience in billing, finance, accounts, or telecom operations preferred
, Telecoms or IT services experience is advantageous but not essential
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Why apply?
, Hybrid working (3 days office / 2 days home)
, Supportive, collaborative working environment
, Opportunity to grow your skills within a telecoms billing function

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology

@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.



For more information or a list of current vacancies, please see our web site at mecscomms.co.uk