Capability Manager - 12 month Fixed-Term

The Company

Our client is a truly unique player within the insurance space, known for shaking up the traditional model and building a brand that customers genuinely love.

With a strong reputation for innovation, customer care and commercial success, they have carved out an enviable position in the market.

Just as importantly, they have built an incredible culture, one that is energetic, collaborative and refreshingly human.

Think hybrid working, with a flexible way of working and yes… you can bring your pet to the office.

This is a business that genuinely walks the talk when it comes to creating a fun, inclusive and engaging environment.

The Opportunity

Due to an urgent capability gap, we are partnering with this high-growth organisation to appoint a Capability Manager on a 12-month contract (or fixed-term basis).

This is a high-impact role with real visibility across the business.

You will be brought in as the go-to expert to capture, structure and elevate their internal capability, ensuring processes, intellectual property and ways of working are clearly documented and future-ready.

You will play a critical role in safeguarding knowledge, improving efficiency and building a strong case for long-term investment in this capability.

Experience within general insurance will be highly regarded, particularly if you understand operational frameworks, governance requirements and the nuances of working within a regulated environment.

Key Accountabilities

• Document and formalise processes, playbooks, operating models, governance frameworks and ways of working across key business functions


• Capture critical intellectual property and embed structured knowledge management practices


• Identify opportunities to streamline, automate and improve internal processes to drive operational efficiency


• Partner with stakeholders across the organisation to understand current state operations and design future-ready frameworks


• Establish scalable capability foundations that support growth.


• Provide clear, structured documentation that enhances clarity, accountability and consistency

About You

• Proven experience building or uplifting capability frameworks within complex organisations


• Strong background in process documentation, operating model design and governance structures


• Experience identifying automation opportunities and improving internal workflows


• Ability to quickly assess current state environments and implement practical, fit-for-purpose solutions


• Excellent stakeholder engagement skills with the confidence to influence at multiple levels


• A proactive, hands-on approach with the ability to work autonomously in a fast-paced environment

Why Apply

This is not your typical insurance business, and this is not your typical contract.

You will join a company that blends commercial strength with heart.

A workplace where innovation is encouraged, ideas are welcomed and personality is celebrated.

From pet-friendly offices to a genuinely collaborative culture, this is a team that understands high performance and high engagement go hand in hand.

You will have the opportunity to leave a meaningful legacy, shaping capability at a pivotal moment in their growth journey.

Your impact will be visible, valued and business-critical.

If you are someone who loves building structure from complexity, thrives in environments where you can make real change and wants to do it somewhere that feels energising and different, this could be your next move.

Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.

Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.

We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.

At Parity, we believe in people, not just data.

Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.