Head of Operations - Wellness & Fitness Retreat Brand
London-based | Global Travel Required
Salary: Up to £80,000 + Bonus

A fast-growing, premium wellness and fitness retreat brand is seeking a commercially minded and people-centric Head of Operations to lead their global operational delivery.

The brand delivers experience-led escapes in some of the world’s most inspiring destinations, combining movement, adventure, community, and world-class hospitality.

They are entering an exciting phase of international growth and are looking for a senior operations leader to help scale the business while maintaining exceptional guest experiences.

The role is a senior leadership position, responsible for the operational heartbeat of the business.

The successful candidate will oversee delivery across multiple international destinations, ensuring every retreat runs smoothly, safely, and to consistently high standards.

This position goes beyond day-to-day logistics.

The Head of Operations will design and implement scalable systems, strengthen operational infrastructure, and translate strategic vision into flawless execution.

At the same time, the role requires a hands-on approach, from building long-term frameworks to solving real-time challenges on the ground during live retreats.

The successful candidate will lead in-resort teams, oversee Operations Coordinators and senior team members, manage supplier and partner relationships, and own workforce planning across destinations.

They will play a key role in shaping the operational model that supports global expansion.

Responsibilities:

• Own and lead operational delivery across all global retreat destinations
• Design, implement and continuously improve scalable systems and processes
• Lead, develop and support in-resort teams and operational staff
• Oversee workforce planning, rostering and staffing strategy
• Manage supplier relationships, contracts and external partners
• Identify and mitigate operational risks, including crisis planning
• Drive cost control, efficiency and operational excellence
• Partner closely with the leadership team on growth strategy
• Step into hands-on delivery during live retreats and peak periods

Requirements:

• Minimum 3+ years in a senior operations role within travel, events, hospitality, fitness or experience-led brands
• Experience in high-growth or startup environments
• Proven ability to manage multi-destination and overseas teams
• Strong track record of building scalable operational processes
• Commercially aware, highly organised and naturally people-focused
• Comfortable balancing strategy with hands-on execution