Field Service Engineer

Role: Field Service Engineer
Contract Type: Permanent
Starting Salary: £Neg + Benefits + company vehcile + expenses + phone
Hours: Mon-Fri 9am-5pm (must be flexible, hours often vary, and occasional overnight stays will be required)
Area to Cover: Southwest to East of England

Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high-quality technical support to their customer base across the region.

As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems across a diverse customer base.

This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on-site support and training.

You will work closely with the central service team to coordinate activities while maintaining high standards of customer service.

Responsibilities:

- Attend customer sites to service and repair laser systems across a specified product range, as directed.
- Install new systems and deliver customer training.
- Confidently provide on-site training sessions.
- Complete comprehensive and accurate Service Reports for each visit, following company procedures.
- Maintain regular communication with the customer service team and reporting manager.
- Participate in training sessions and meetings at the company's head office in Kent.
- Assist with system demonstrations both at the head office and in the field.
- Undertake any additional duties appropriate to the role, as required.

Job Requirements:

- Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages.
- Experience with Universal Laser Systems or equivalent US/Chinese models
- Full, clean UK driving licence.
- Hold a LEV (Local Exhaust Ventilation) qualification.
- Strong customer service and communication skills.

What Is Offered:

- Fully stocked company vehicle
- Paid expenses, plus mobile phone and iPad
- 25 days annual leave plus bank holidays
- Full training
- Supportive and friendly working environment
- Company uniform
- Strong problem-solving abilities

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Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

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