An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.

This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).

You will be responsible for



* Acting as the primary point of contact for customers throughout the service journey


* Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately


* Advising customers of any outstanding recalls and arranging the necessary work


* Confirming the repair category such as retail, fleet or warranty before work begins


* Providing regular updates on vehicle progress while it is in the workshop


* Preparing costings for completed work and producing accurate invoices


* Processing walk-in bookings and managing service appointments


* Monitoring expected completion times and informing customers of any delays


* Maintaining accurate vehicle service histories and documentation


* Ensuring invoices and related records are stored correctly


* Ordering parts once approval for work has been received


What we are looking for



* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.


* Background in a customer service role.


* Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.


* High level of attention to detail and accuracy when handling service documentation


* Strong problem-solving ability and practical technical awareness


* Working knowledge of Microsoft Office, including intermediate Excel skills


* Ability to analyse information such as workshop data and costing details


* Fluent written and spoken English


Shifts:



* Weekly Hours: 44.5 hours


* Weekdays (Monday - Friday):

* 7:00 AM - 4:00 PM


* 8:00 AM - 5:00 PM


* 9:00 AM - 6:00 PM





* Saturday: Every 3rd Saturday, 8:00 AM - 12:00 PM


What's on offer



* Competitive Salary


* 30 days annual leave including bank holidays.


* Additional leave based on service milestones.


* Employer pension scheme and various employee benefits.


* Personal accident cover


* Free Class IV MOT


* Mental Health Support


* Corporate uniform provided.


* Paternity pay - receive full pay for 2 weeks


* EV salary sacrifice scheme


* Cycle-to-work options


* Onsite Parking


* Earn a £1,500 Referral Bonus


* Paid Saturday shifts at enhanced rates.


* Multi-manufacturer training programmes and career development opportunities.


* Working within a supportive, family-oriented organisation.


This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.