Service Advisor / Automotive Service Advisor / Aftersales Advisor
Location: Ashford, Kent
Salary - Upto £31k basic with OTE £40K
Job Type: Full Time – Permanent
Industry: Automotive / Motor Trade / Vehicle Service

A busy automotive service department is looking to recruit an experienced Service Advisor / Automotive Service Advisor / Aftersales Advisor to support a high-performing workshop and deliver exceptional customer service.
This role is ideal for candidates currently working as a:

- Service Advisor
- Automotive Service Advisor
- Aftersales Advisor
- Vehicle Service Advisor
- Motor Trade Service Advisor
- Dealership Service Advisor

Key Duties

- Managing vehicle service bookings and customer appointments
- Handling vehicle drop-off and collection
- Completing pre-service customer calls
- Providing progress updates during vehicle repairs
- Liaising with technicians and workshop controllers
- Managing job cards, service administration and customer records
- Upselling vehicle health check repairs and additional work
- Maintaining high levels of customer satisfaction
- Achieving service department KPIs and targets

Experience Required

- Previous experience as Service Advisor / Aftersales Advisor
- Experience in automotive dealership, garage or service centre
- Strong customer service and communication skills
- Good IT and administration skills
- Ability to work in a fast-paced motor trade environment
- A full UK driving licence

Benefits

- 32 days annual leave including bank holidays
- Training and career development
- Staff discounts on servicing and parts
- Team events and company socials
- Modern digital service systems

If you are interested, please apply here.