Employee Relations Manager- London £45/50k

London | Hospitality | Multi-Site Operations

Salary: £45,000 – £50,000 plus bonus and benefits.

We are working with a popular and fast-growing London bar and late-night hospitality group to recruit an experienced Employee Relations Manager to join their People team.

This is a key role responsible for leading and managing complex employee relations matters across a large multi-site hospitality estate and central support functions.

The role ensures ER cases are handled fairly, consistently, and in line with UK employment law, while balancing commercial priorities and protecting the company’s culture and brand reputation.

Working closely with Operational Leaders and the Support Office, you will provide expert guidance on employee relations matters, mitigate risk, and help build management capability across the business.

Key Responsibilities

• Lead complex ER cases end-to-end including disciplinary, grievance, performance, probation, absence, and investigation processes
• Provide practical and commercially sound advice aligned to UK employment law and ACAS Code of Practice
• Support or conduct investigations and formal hearings where required
• Draft clear and defensible outcome documentation
• Guide managers through challenging conversations and decision making
• Work with senior People leaders and external legal advisors on high-risk or complex matters
• Ensure ER processes remain consistent, fair, and legally compliant across the business
• Support protected conversations and settlement discussions where appropriate
• Develop ER capability across General Managers, Operations Managers, and central teams
• Deliver practical ER training and coaching to managers to strengthen decision making and early intervention
• Monitor ER case trends and provide insight and reporting to senior leadership
• Contribute to policy development and ensure people practices remain practical for a fast-paced late-night hospitality environment

Experience Required

• Significant employee relations experience within multi-site hospitality is essential
• Strong and up-to-date knowledge of UK employment law and ACAS guidance
• Proven experience managing complex and high-risk ER cases end-to-end
• Experience partnering with senior operational stakeholders
• CIPD Level 5 or above

This is an excellent opportunity for an experienced ER professional with a hospitality background who enjoys partnering with operational leaders and working in a dynamic, fast-paced environment.

Contact Stuart Hills or call 0207 79 02666