2nd Line IT Engineer

2nd Line Engineer - Growing Managed Services Provider

London - Hybrid (3 days per week in their office)

Paying between £35,000-£38,000, depending on experience.

We're working with a fast‑growing Managed Services Provider that is expanding its technical support function.

They're seeking a skilled and customer‑focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.

This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.

Key Responsibilities

• Provide high‑quality 2nd line support across a broad customer base


• Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments


• Handle escalations from the 1st Line team and take ownership of more complex incidents


• Support project delivery, migrations, and infrastructure improvements


• Maintain accurate documentation and contribute to internal knowledge sharing


• Deliver remote and occasional on‑site support when required

Required experience:

• Strong experience with the Microsoft ecosystem, including:




• Microsoft 365 administration


• Azure AD / Entra ID


• Windows Server (2016/2019/2022)


• Exchange Online, SharePoint Online, Teams




• Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)


• Experience working within an MSP or multi‑customer environment


• Confident troubleshooting hardware, software, and cloud‑based issues

Highly Beneficial:

• Exposure to Google Workspace


• Experience supporting macOS devices


• PowerShell or other scripting knowledge


• Familiarity with RMM/PSA tools

London - Hybrid (3 days per week in their office)

Paying between £35,000-£38,000, depending on experience.

Must be eligible to work in the UK.