Job Purpose and Role:

To assist the Head of Despatch in providing a first-class service to customers by ensuring that all items are stocked and despatched in a timely and accurate manner.

Main Duties:

• To deputise for the Head of Despatch where necessary
• Receiving telephone or online orders and entering onto the online system
• Raising of invoices and allocating payments
• Issuing customer statements
• Packing goods and despatching using online courier systems
• Printing and compiling training manuals and materials
• Assisting Head of Despatch with ordering products from suppliers
• Receiving goods inwards and general warehouse duties
• Dealing with customer queries and resolving complaints
• Communicating information to customers in a timely manner
• Undertake any necessary training and development as required
• Any other duties as required

Person Specification

Qualifications and Training:

• Good standard of general education (GCSE English and Maths or equivalent).
• Training or experience in customer service
• Experience in a warehouse environment

Skills:

Administrative & Organisational Skills

• Excellent organisational skills, with the ability to prioritise workload and manage multiple tasks.

IT & Data Management

• Confident use of digital systems

Communication Skills

• Clear, professional, and confident communicator
• Able to handle enquiries professionally.

Customer Service Focus

• Strong interpersonal skills with a customer-first mindset.
• Ability to build positive working relationships internally and externally.

Problem-Solving & Initiative

• Ability to identify issues early and take proactive steps to resolve them.
• Able to escalate concerns appropriately when required.
• Commitment to continuous improvement and finding ways to enhance processes or efficiency.

Knowledge:

• Understanding of administrative processes and customer service delivery.
• Awareness of data protection, GDPR, and confidentiality requirements.

Ability:

• To work on own initiative
• Ability to meet deadlines
• Ability to work co-operatively with others to complete tasks
• Ability to move heavy boxes
• To use pallet trucks and other lifting aids

To apply please attach your CV to the link provided.