Support Worker - Learning Disability

To maintain a high level of quality in service provision by:

• Meeting agreed quality standards, outcomes, and performance expectations


• Participating in and utilising management information and data collection systems


• Contributing to continuous service improvement initiatives


• Ensuring support is delivered in a consistent, person‑centred, and non‑judgemental manner

To ensure a safe working environment for self, colleagues, and service users by:

• Maintaining good standards of housekeeping


• Following all health and safety procedures and risk assessments


• Reporting hazards, incidents, and near misses in line with organisational policy


• Supporting positive risk‑taking where appropriate

To ensure compliance with all internal and external standards and codes of conduct by:

• Meeting all relevant regulatory and statutory requirements


• Complying with Turning Point's Code of Conduct, policies, and procedures


• Adhering to safeguarding and Protection of Vulnerable Adults (POVA) guidelines

To enable individuals' mobility safely and effectively, including:

• Moving and handling transfers in line with training and risk assessments


• Pushing wheelchairs and assisting with walking aids


• Supporting individuals to use public transport


• Driving shared transport where required


• Working in partnership with professionals such as physiotherapists and occupational therapists


• Checking and maintaining equipment (e.g.
  
  wheelchair cushions and aids)

• Providing personal and intimate care with dignity and respect


• Supporting individuals with daily living activities and community access


• Displaying a caring, empathetic, and respectful approach


• Managing incidents of verbal and physical aggression in a calm and professional manner


• Adapting working practices to a changing and sometimes challenging environment

• Excellent customer service skills


• Flexible approach to service delivery


• Comfortable providing personal and intimate care


• Caring, empathetic, and patient approach


• Ability to undertake moving and handling following training


• Understanding of person‑centred approaches to support


• Awareness of learning disability issues


• Awareness of relevant legislation and policy (e.g.
  
  Valuing People)


• Understanding of safeguarding and protection of vulnerable adults


• Proven ability to manage challenging behaviour, including verbal and violent aggression

• Experience working with people with learning disabilities


• Knowledge of positive behaviour support principles

• Previous experience in the care profession or a clear commitment to working within social care


• Willingness to work towards a relevant vocational qualification (e.g.
  
  NVQ/QCF Level 2 or 3 in Health & Social Care)

• NVQ/QCF Level 2 or 3 in Health & Social Care (or equivalent)