An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.

As a Service Advisor, you will act as the key link between customers and the workshop, combining service reception duties with parts coordination in a fast-paced setting.

This role offers a competitive salary plus performance based OTE and benefits.

You will be responsible for



* Acting as the first point of contact for aftersales customers, managing enquiries from booking through to vehicle collection


* Providing clear and accurate updates by translating technical workshop information into customer-friendly communication


* Delivering a high standard of customer care across telephone and face-to-face interactions


* Advising on and promoting suitable additional services and products with integrity


* Managing parts enquiries, sourcing components using manufacturer systems and ensuring correct identification


* Maintaining stock control, processing orders, deliveries, returns, and core parts efficiently


* Supporting workshop operations by ensuring timely availability of required parts


* Working collaboratively with colleagues to ensure a smooth and efficient aftersales process


What we are looking for



* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.


* Prior experience within a franchised dealership environment


* Familiarity with dealer management systems or similar automotive platforms


* Strong organisational skills with the ability to multitask effectively


* A proactive and customer-focused approach


* Full UK driving licence


What's on offer



* Competitive salary


* Performance-related bonus structure


* 25 days holiday plus bank holidays


* Workplace pension scheme


* Refer a friend rewards


* Ongoing manufacturer-led training and development opportunities


* Employee-focused benefits including staff discounts across services and products


This is a fantastic opportunity for someone looking to build on their experience within a structured and supportive environment.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.