Technical Sales Advisor - Heating Products

Technical Sales Advisor - Heating Products

Salary £25,000 to £34,000 basic + benefits (depending on experience)

Home Based – must live in Yorkshire (for occasional meetings and training)

Monday to Friday, between the hours of 9:00am to 5:30pm

About the Company

Our client is a small, friendly, home-based team with global ambition, based in Huddersfield.

They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use.

Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector.

The Role

This role would suit someone with a background in heating, plumbing, renewables or technical product sales support (for example a heating engineer, or someone who has supported customers with technical products).

This is a product-focused role, supporting customers purchasing physical heating and wellness products – not IT or software support.

You will be advising customers on product suitability, specifications and basic setup, as well as supporting the sales process from enquiry through to order completion.

Key Responsibilities

• Managing incoming customer enquiries via phone and email
• Advising customers on product suitability, specifications and basic setup
• Promoting and selling the company’s range of heating and wellness products
• Identifying the right products for customer needs and upselling where appropriate
• Processing customer orders accurately
• Maintaining CRM systems and managing sales pipelines
• Supporting general sales administration
• Assisting with improving and optimising product ranges online
• Adding and maintaining products on the website (Magento), including descriptions, images and pricing
• Liaising with warehouses and shipping providers to manage deliveries, including international shipments
• Checking supplier invoices and identifying discrepancies
• Managing stock levels and placing orders with manufacturers
• Monitoring competitor pricing and market trends
• Supporting website content including blogs and product information

About You

• Experience in a technical sales support, internal sales or product advisory role
• Background in heating, plumbing, renewables or similar technical products (preferred)
• Experience supporting customers purchasing physical products rather than services
• Confident advising on product specifications and suitability
• Strong customer service and communication skills
• Organised, proactive and able to work independently
• Comfortable working in a home-based environment
• High attention to detail and strong administrative skills
• Good level of numeracy and written English
• Confident using Microsoft Outlook and Excel
• Experience with CRM/ERP systems
• Experience managing website content (Magento or similar platforms desirable)

Additional Requirements

• Dedicated home office space with reliable broadband and minimal background noise
• Previous experience working from home is advantageous
• A stable work history, with the majority of roles lasting 2+ years

Screening Questions

Please ensure your CV demonstrates:

• Longevity in previous roles (typically 2+ years)
• Experience working from home
• Use of CRM systems and managing sales pipelines
• Experience adding products to websites and managing product listings
• Understanding of pricing and margins
• Experience optimising product ranges online
• Exposure to online marketplaces (e.g.
  
  eBay, Amazon, Linnworks)
• Proficiency in Microsoft Outlook and Excel

Additional Information

Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements.

This role has previously been advertised.

Please do not reapply if you have already been considered.

INDLS 

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.

You may be contacted directly by the employer should they wish to progress your application.

Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.