JOB DESCRIPTION



Key Responsibilities

• Greet customers and sales representatives courteously and professionally via phone, email, and in person.
  
  


• Provide accurate information about products, services, and company policies.
  
  


• Restock Shelves, create visual displays, and ensure the store is clean, organized, and properly labeled as directed by management.


• Assist with inventory management, including receiving shipments and conducting stock counts.


• Resolve customer issues, including complaints, returns, and other concerns.
  
  


• Initiate workflows for new paint match requests from customers.
  
  


• Maintain detailed records of customer interactions and transactions.
  
  


• Create and manage customer accounts, collaborating with Accounts Receivable and Credit to establish payment terms.
  
  


• Process orders (phone, email, or in person) with accurate pricing and details.
  
  


• Troubleshoot common issues and suggest solutions.
  
  


• Handle payments received from customers and sales representatives.
  
  


• Collaborate with local and regional Operations, sales, and Customer Service teams to ensure timely and complete order processing.
  
  


• Identify opportunities to increase sales by recommending alternative or complementary products and services.
  
  


• Maintain active communication with customers to resolve issues promptly and keep them informed.
  
  


• Collect customer feedback to improve the overall experience.
  
  

• Strong written and verbal communication skills.
  
  Ability to speak Spanish is a plus.


• Basic math skills for transactions and the ability to learn POS or inventory software.


• Effective problem-solving abilities to resolve issues efficiently.
  
  


• Active listening skills to address customer needs and concerns.
  
  


• Comprehensive knowledge of company products and services or the ability to learn quickly.
  
  


• Ability to foster positive interactions with team members and customers, even in challenging situations.
  
  


• Optimistic mindset with a focus on achieving positive outcomes.
  
  


• Flexibility to adapt communication styles as needed.
  
  


• Familiarity with ERP and CRM systems; experience with MS Dynamics Finance & Operations, Shopify, and/or Salesforce is a plus.
  
  


• High school diploma or equivalent.
  
  

• Previous experience in customer service or a related field is preferred but not required; training will be provided for candidates with transferable skills.
  
  

• Prioritize and complete tasks as assigned with a proactive approach to responsibilities.
  
  


• Perform duties with discretion and maintain confidentiality, particularly with employee-related information.
  
  

• Ability to stand for long periods, walk the sales floor, and lift merchandise up to 40lbs.


• Regular use of hands for typing, handling objects, and reaching with arms.
  
  

• Office setting with controlled air temperatures.
  
  


• Periodic exposure to shipping, receiving, and production areas, which may have regulated heating but minimal air conditioning.
  
  


• Light exposure to airborne chemicals within production environments.
  
  

• Completion of duties accurately and on time.
  
  


• Adherence to instructions and assigned responsibilities.
  
  


• Punctual time and attendance.
  
  


• Consistent achievement of high customer satisfaction levels.