Insurance Renewals Advisor - Glasgow - Up to £30,000

Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does.

This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK.

You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly.

Salary: Up to £30,000
Location: Glasgow
Working pattern: Office based

What you'll be doing

• Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products


• Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels


• Planning and processing your own workload - and supporting the wider team with theirs


• Building effective relationships with customers and colleagues alike


• Contributing ideas to improve team systems, processes and ways of working


• Keeping your product knowledge and CPD up to date


• Acting as an active, positive part of the team in hitting service, renewal and admin goals


• Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles

What they're looking for

• Experience in insurance customer service, renewals or a similar role


• A genuine customer-first approach - honest, clear and straightforward in everything you do


• Results-driven and self-motivated, with strong organisational and time management skills


• A strong communicator - both written and verbal


• A team player who leads by example


• IT literate and comfortable managing your own workload efficiently

Why this role?

• A specialist, well-established insurer with a strong presence across seven UK locations


• A role with real variety - no two days the same


• A team culture built around integrity, fairness and doing right by the customer


• Ongoing CPD support to keep your knowledge sharp and your career moving


• The chance to be part of a business that genuinely values the people in it

Ready to make a move? Get in touch - even if you're just exploring your options.

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