JOB DESCRIPTION



ESSENTIAL DUTIES AND RESPONSIBILITIES

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  Communicate pricing and technical information to the outside sales force
  

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  Handle incoming calls and emails
  

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  Check inventory in LN as needed for lead time and ship dates
  

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  Handle invoice tracking, return and credit inquiries
  

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  Responsible for order processing including literature and sample orders
  

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  Provides problem resolution in a timely and professional manner
  

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  Support on special projects as needed and directed by the TSAM Supervisor
  

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  Cross training for all other TSAM geographical areas
  

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  Back up for other locations within Fibergrate Structures
  

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  Detail oriented
  

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  Multitasking essential
  

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  Communication Skills
  

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  Able to work in a team environment
  

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  Able to properly handle confidential information and records
  

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  Computer Skills (Microsoft Word/Excel)
  

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  Initiative
  

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  Quick Learner
  

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  Positive Attitude
  

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  Education - High School Education required, 4-year degree or equivalent manufacturing customer service experience
  

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  International logistics background a plus
  

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  Proficient Typing Skills essential
  

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  Computer skills in a Windows environment (Microsoft Word and Excel)