JOB DESCRIPTION



Pay: $50,000.00 - $60,000.00 per year



Job description:




About Us

We are a leading provider of innovative coatings solutions, committed to quality, safety, and customer satisfaction.

Our team values collaboration, professional growth, and a diverse, inclusive workplace.



Position Summary

As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction.

This role offers opportunities for professional development and the chance to make a direct impact on our clients' success.



Responsibilities



- Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing.


- Ensure the quality of coatings and troubleshoot technical problems.


- Stay up to date with product knowledge and industry trends to provide accurate and timely support.


- Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed.


- Represent the company professionally at trade shows, industry organizations, and company functions.


- Collaborate with team members to escalate and resolve complex technical issues.



Qualifications



- Professional training in a related field or completion of relevant business/professional seminars.


- Excellent facilitation, people, leadership, analytical, organizational, and communication skills.


- Strong color examination skills.


- Proficiency in word processing and spreadsheets.


- Ability to objectively assess performance and address issues constructively.


- Proactive, self-motivated, and confident decision-making abilities.


- Creative problem-solving skills to address business needs and opportunities.


- Ability to travel as required.


- Valid driver's license.



Physical Demands



- Regularly required to walk, stand, bend, stoop, grasp, handle, talk, and hear.


- Must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds occasionally.


- Frequent bending, squatting, stooping, sitting, walking, lifting, carrying, pushing, pulling, climbing, and kneeling.


- Must be able to travel frequently to customer sites.



Work Environment



- Typical manufacturing environment with moderate solvent odors and normal hazards associated with coatings.


- Duties performed at customer manufacturing facilities, company corporate, lab, and distribution sites.


- Personal protective equipment provided; adherence to HMIS and MSDS guidelines required.



Benefits



- 401(k) with matching


- Dental, health, vision, and life insurance


- Employee assistance program and discounts


- Flexible spending and health savings accounts


- Paid time off and retirement plan


- Tuition reimbursement



Inclusivity



- People with a criminal record are encouraged to apply.



Work Location



- In person


Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee assistance program


• Employee discount


• Flexible spending account


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Retirement plan


• Tuition reimbursement


• Vision insurance