Box Office Manager – £40,000 + Tronc

We are looking for an experienced Box Office Manager to join an exciting independent hospitality and live music events business.

This is a fantastic opportunity for someone highly organised, operationally strong, and passionate about customer experience, hospitality, and ideally music/live entertainment.

This is primarily an office-based role managing a small team of 4–5 people, ensuring the smooth day-to-day running of all box office operations and customer touchpoints.

The Role:
• Manage incoming emails and phone calls across all customer touchpoints
• Act as the primary source of information for customers, handling enquiries, complaints, and troubleshooting
• Oversee all ticketing activity including bookings, cancellations, and amendments
• Monitor cancellations across shows and manage ticket reallocations
• Enter daily financial data and complete cash-up procedures
• Maintain accurate records of transactions, adjustments, and customer interactions
• Handle general administrative duties including filing, receipts, and documentation
• Issue credit notes for resold tickets based on nightly reporting
• Prepare, organise, and print daily guest lists, ensuring accuracy at all times
• Manage artist and promoter guest lists and associated requirements
• Ensure all box office systems run smoothly day to day
• Upload and maintain accurate show listings on the website
• Lead, support, and manage a team

What We’re Looking For:
• Previous experience within a Box Office Manager or similar operational/admin role
• Experience managing or supervising teams
• Strong organisational and administrative skills
• Excellent communication and customer service abilities
• Passion for hospitality, live events, or music would be highly desirable

The Details:
• 40-hour contract
• Mainly Monday to Friday, 10am–6pm
• Some weekends may be required depending on events/business needs

If you are keen to discuss the details further, please apply today, send your CV to Kate B, or call 0207 790 2666.