Role - Service Manager

Location - Perth, Scotland

Hours - 40 Hours per Week

Salary - Competitive Salary + Bonus + Excellent Benefits

Are you an experienced Service Manager looking for your next leadership challenge?

We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland.

This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation.

The Role Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance.

Key responsibilities include:

- Managing all workshop and field service activities across your region
- Leading, motivating, and developing a team of engineers
- Delivering departmental budgets, KPIs, and performance targets
- Driving service excellence and customer satisfaction
- Building strong relationships with customers through regular engagement
- Identifying opportunities to grow aftersales revenue and improve service delivery
- Monitoring product and technical issues and coordinating solutions
- Ensuring compliance with Health & Safety legislation and company procedures
- Supporting business growth initiatives as part of the wider management team

About You We're keen to speak with candidates who have experience managing engineering service operations within industries such as:

- Agricultural Machinery
- Construction Plant
- Material Handling / Forklifts
- Powered Access
- Heavy Plant
- HGVs and Commercial Vehicles
- Industrial Equipment
- Groundcare Equipment
- Quarrying or Mining Equipment
- Related Engineering Sectors

You will ideally have:

- Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience
- Experience managing field-based and workshop engineering teams
- Strong customer service and relationship management skills
- Commercial awareness and experience managing budgets and KPIs
- Excellent leadership and people management abilities
- Knowledge of current Health & Safety legislation
- Full UK Driving Licence

Industry-specific experience is desirable but not essential.

We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support.

What's On Offer?

- Competitive salary package
- Performance-related bonus scheme
- 25 days holiday plus bank holidays
- Holiday purchase and sell scheme
- Market-leading pension contribution of up to 12%
- Life assurance and income protection
- Ongoing training and professional development
- Genuine long-term career progression opportunities
- Supportive and collaborative working environment

Apply Today This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth.

For more information or a confidential discussion, please get in touch today.

 

If you want to find out more please contact me on 07485 986178 or peter.kimber@holtautomotive.co.uk