JOB DESCRIPTION



Customer Service Manager




Key Resin Company - Batavia, OH



Are you ready to take the next step in your career with a stable, growing company?
Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team.

This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.


In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.



What You'll Do

• Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants.


• Promote a culture of exceptional customer service and responsiveness


• Oversee order entry operations to ensure accuracy and efficiency


• Handle escalated customer concerns and ensure timely resolution


• Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances


• Collaborate with sales, operations, and finance to support customers and improve processes


• Identify opportunities to enhance service quality and operational effectiveness

• Proven leadership experience in customer service or a related field


• Strong communication, problem-solving, and organizational skills


• Ability to balance customer satisfaction with business objectives


• Experience working in SAP or an equivalent ERP


• Experience working in a manufacturing or distribution environment is a plus


• Experience with collections or accounts receivable is a plus


• Associates or higher degree in business or related field a plus

• Health, dental, and vision insurance


• Company-paid life and disability coverage


• Paid time off including parental leave and volunteer hours


• 401(k) match and pension plan