Restaurant Service Director

San Francisco, CA
$75,000 – $100,000 + Benefits

We’re partnered with an upscale restaurant client seeking a passionate and experienced Director of Guest Services to help lead daily operations and deliver exceptional guest experiences.

This role is perfect for a restaurant professional who thrives on the floor, loves interacting with guests, and enjoys developing teams.

The ideal candidate comes from an elevated restaurant, fine dining, luxury hotel, or high-end hospitality background and understands how to create memorable experiences while maintaining strong operational standards.

What You'll Be Doing

• Leading daily front-of-house operations and ensuring smooth service execution
• Driving exceptional guest experiences and building lasting guest relationships
• Coaching, mentoring, and developing service teams
• Handling guest feedback and resolving concerns professionally and efficiently
• Supporting scheduling, staffing, and team performance initiatives
• Assisting with reporting, cash management, and operational systems
• Ensuring compliance with health, safety, and company standards

What We're Looking For

• Previous management experience within restaurants, hospitality, food service, or luxury hotels
• Strong background in guest relations and service-focused environments
• Experience in upscale, fine dining, luxury hospitality, or high-volume operations preferred
• Proven ability to lead, motivate, and develop teams
• Passion for hospitality and creating exceptional guest experiences