Front of House Manager – Award-Winning Luxury Hotel, Cotswolds
Salary: £38,000 per annum + benefits
Full-Time | Permanent

Are you a passionate hospitality professional with a talent for delivering exceptional guest experiences? We are seeking an experienced and inspiring Front of House Manager to lead the guest journey within an award-winning spa at one of the Cotswolds' most prestigious hotels.

This is an exciting opportunity to join a luxury destination renowned for its outstanding service, tranquil spa facilities, and commitment to excellence.

As Front of House Manager, you will oversee the day-to-day operation of the spa reception and guest services team, ensuring every guest receives a warm welcome and a seamless, memorable experience from arrival to departure.

You will lead by example, creating a positive and professional environment while maintaining the highest standards of service and presentation.

Typical front-of-house leadership responsibilities include managing reception operations, guest service standards, team performance, training, scheduling, and handling guest feedback.

Responsibilities

• Lead, motivate and develop the Spa Reception and Front of House team.
• Deliver exceptional guest experiences, ensuring service exceeds expectations.
• Manage spa bookings, guest enquiries and daily reception operations.
• Handle guest feedback and resolve issues professionally and efficiently.
• Ensure all guest-facing areas are maintained to the highest standards.
• Monitor team performance and provide coaching, training and development.
• Work closely with the Spa Manager and wider hotel departments to ensure seamless operations.
• Assist in achieving departmental targets, revenue goals and guest satisfaction scores.
• Maintain accurate reporting, rota management and operational procedures.

Requirements

• Previous experience in a Front of House, Reception Management or Spa Management role within a hotel, spa or luxury hospitality setting.
• Strong leadership and people management skills.
• Outstanding communication and customer service abilities.
• A hands-on approach with excellent attention to detail.
• Experience managing guest complaints and service recovery.
• Ability to work effectively in a fast-paced environment.
• Flexible approach to working hours, including weekends and peak trading periods.