Job Title: Front office Manager- Luxury hotel
Location: Amsterdam, Netherlands
Salary: €4,500 gross per month

We are seeking an experienced and dynamic Front Office House Manager to lead the Front Office operation of a large, internationally branded upper upscale hotel in Amsterdam.

This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading diverse teams, and is passionate about delivering exceptional guest experiences.

The successful candidate will be responsible for overseeing all Front Office activities, ensuring operational excellence, maintaining high guest satisfaction scores, and driving team performance and development.

Key Responsibilities

• Lead, coach, and develop a Front Office team of approximately 20 colleagues, including supervisors and reception staff.
• Ensure smooth day-to-day operation of the Front Office, maintaining service standards and operational efficiency.
• Drive exceptional guest satisfaction through proactive guest engagement and effective service recovery.
• Monitor departmental performance, productivity, and quality metrics.
• Manage scheduling, labor costs, and staffing levels in line with business demands.
• Collaborate closely with Housekeeping, Revenue Management, Reservations, Food & Beverage, and other departments to ensure seamless guest experiences.
• Ensure compliance with company policies, procedures, and brand standards.
• Support recruitment, onboarding, training, and succession planning within the department.
• Analyze operational reports and identify opportunities for continuous improvement.
• Act as Manager on Duty when required and provide leadership during peak operational periods.

Candidate Profile

• Minimum 2 years of leadership experience within an upper upscale hotel environment of 200+ rooms.
• Strong operational Front Office background with a focus on guest service excellence.
• Experience working with Opera Cloud PMS.
• Excellent communication skills in English and Dutch
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to perform effectively in a fast-paced, high-volume environment.
• Experience within an international hotel chain.
• Knowledge of revenue optimization and upselling strategies.
• Experience working with quality assurance and guest satisfaction programs.

What We Offer

• Opportunity to join a leading international hospitality organization.
• Career development and progression opportunities.
• Competitive salary and benefits package.
• Dynamic and multicultural working environment.
• The chance to make a significant impact within a high-profile hotel operation.

Job Title: Front office Manager- Luxury hotel
Location: Amsterdam, Netherlands
Salary: €4,500 gross per month

If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.com

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