Transformation Programme Manager - Q2C

Transformation Programme Manager- Quote to Cash / IT Transformation
London City, 2 days office 3 days Home
£500 p/day - £550p/day| Inside IR35 | 6 Month Contract poss 9 months

We are seeking an experienced Transformation Programme Manager/Director to lead a major Quote to Cash (Q2C) transformation programme, acting as the key bridge into a wider IT Transformation initiative
This is a high-impact role responsible for delivering interim Q2C transformation outcomes while ensuring all outputs are fully structured, governed, and matured into requirements for the future-state IT transformation programme.
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Role Overview
The Programme Manager will lead delivery across multiple Q2C workstreams, spanning sales, delivery, engineering, customer support, and corporate functions.
The role ensures:
, Q2C delivers tangible interim transformation value
, Business processes, data, and operational requirements are clearly defined
, Outputs are progressed into IT Transformation requirements-ready artefacts
, Strong alignment between business change and future-state technology design
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Key Responsibilities
, Lead delivery of seven Q2C workstreams, ensuring governance, milestones, risks, issues, and dependencies are managed effectively
, Deliver interim Q2C transformation improvements while building a clear pathway into IT Transformation
, Translate workstream outputs into structured, requirements-ready inputs for future-state IT design
, Act as the coordination point between business transformation and IT transformation teams
, Capture and document Europe-specific process, data, and operational requirements
, Ensure all process revisions are fully documented (current, interim, and future state)
, Facilitate workshops, design sessions, and governance forums across business and IT stakeholders
, Maintain full programme artefacts including plans, process maps, requirement logs, RAID logs, and dependency trackers
, Support change management, adoption, and operational readiness across impacted teams
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Key Deliverables
, End-to-end delivery plan and governance structure for all Q2C workstreams
, Interim transformation outcomes delivered ahead of IT programme implementation
, Fully documented process maps (current, interim, future state)
, Requirements-ready workstream outputs for IT Transformation
, Data transformation requirements aligned to process change
, Full RAID, dependency, and workaround tracking across programme
, Traceability between Q2C delivery and future-state IT solution design
, Regular governance reporting and executive-level updates
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Required Experience
, Proven experience leading large-scale transformation programmes or complex business change initiatives
, Strong understanding of Quote to Cash end-to-end processes (quoting, contracting, order management, delivery, billing, revenue, collections)
, Experience managing multiple workstreams within structured programme environments
, Background in IT transformation, business architecture, or enterprise change delivery
, Strong experience bridging business operations and IT delivery teams
, Experience delivering interim transformation alongside longer-term strategic programmes
, Telecommunications, IT services, or enterprise infrastructure experience highly desirable
, Experience working across European operating models beneficial
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Skills & Competencies
, Excellent stakeholder management and executive communication skills
, Strong programme delivery discipline across multiple parallel workstreams
, High attention to detail in documentation, governance, and process mapping
, Ability to manage ambiguity and structure complex transformation environments
, Strong influencing skills across business, IT, finance, and operations teams
, Commercial awareness of how Q2C impacts revenue, customer experience, and operational efficiency

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