JOB DESCRIPTION



Customer Service Associate / Order Analyst




Key Resin Company



Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team.


We're not your typical manufacturing company.

As a smaller employer, we offer a collaborative, close-knit work environment where you'll know your coworkers by name and feel valued for your contributions.

We take pride in providing excellent benefits, long-term stability, and a strong work/life balance.



Why Join Key Resin?



This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service.


Our comprehensive benefits package includes:

• Medical, dental, and vision insurance


• Company-paid life and disability insurance


• Generous paid time off


• 401(k) with company match


• 
  Pension plan


• Supportive, team-oriented culture

• Provide outstanding customer service to both internal and external customers


• Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner


• Enter, track, and maintain customer orders with accuracy


• Investigate order questions and resolve discrepancies


• Place drop-ship purchase orders with vendors


• Prepare and send product samples to customers

• Minimum of 2 years of customer service experience


• Experience in manufacturing or construction industries is a plus


• Accounting knowledge is a plus


• 
  SAP / ERP experience preferred

• Strong customer service focus with a sense of urgency


• Excellent attention to detail and organizational skills


• Ability to manage multiple tasks and priorities simultaneously


• Basic math proficiency, including ratios, fractions, and multiplication


• Self-motivated with strong problem-solving abilities


• Clear and professional written and verbal communication skills


• Willingness and ability to learn our products and industry