Role: Service Supervisor
Location: West Bromwich
Salary: £42,000 - £50,000 per annum
Job Type: Full-time, Permanent

About the Role
We are seeking an experienced and organised Service Supervisor to oversee the day-to-day coordination of a team of Field Service Engineers.

This is a busy, customer-focused role that requires excellent planning, communication and organisational skills to ensure engineers are deployed efficiently and customer expectations are consistently met.

Key Responsibilities

- Coordinate and schedule the daily activities of Field Service Engineers.
- Receive and log customer service requests, allocating work according to priority and engineer availability.
- Manage service jobs through to completion, ensuring labour hours, job reports and supporting documentation are accurate.
- Work closely with the Depot Manager, Parts Department and Sales Team to deliver an excellent customer experience.
- Liaise with workshop staff where required to ensure efficient workflow.
- Support warranty claim administration and technical communications where applicable.
- Ensure all administration, reporting and documentation is completed accurately and on time.
- Deputise for the Depot Manager when required.

The successful candidate will have:

- Previous experience in a service coordination, service control or supervisory role within a customer service or engineering environment.
- Excellent customer service and communication skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- The ability to manage multiple tasks and competing priorities effectively.
- Good mechanical or technical understanding (construction or plant equipment experience would be advantageous).
- Good working knowledge of Microsoft Office.
- Experience using service management or ERP systems would be beneficial.

Apply Now
For more information or to apply, please contact Matt at Holt Recruitment:
 matt@holtautomotive.co.uk  or  07739 277676