IT Project Delivery Engineer

IT Project Delivery Engineer - Managed Services
Wolverhampton | Onsite
£55,000 - £65,000

Our client, a growing and highly successful Managed Services Provider, is seeking an experienced IT Project Delivery Engineer to join their team in Wolverhampton.

This is an exciting opportunity for a technically capable and customer-focused professional who enjoys working across the full project lifecycle, from solution design and pre-sales consultancy through to project delivery, implementation and ongoing technical support.

The role offers a unique blend of technical leadership, project management and client engagement.

You will act as a senior escalation point for the Service Desk whilst leading infrastructure and cloud projects for a diverse customer base.

Working closely with clients, you will help design and deliver business-critical technology solutions across Microsoft cloud and on-premises environments.

Key Responsibilities:

• Acting as a senior escalation point for complex technical issues across the Service Desk.


• Managing and delivering infrastructure and cloud projects from initial scoping through to completion.


• Working with clients to understand business requirements and design appropriate technical solutions.


• Supporting the pre-sales process, including technical discussions, solution design and proposals.


• Delivering Microsoft 365, Azure and on-premises server projects.


• Producing technical documentation, project plans and implementation guides.


• Managing project timelines, risks and customer expectations.


• Ensuring successful project handovers into support.


• Building strong relationships with customers and becoming a trusted technical adviser.

Required Skills & Experience
To be considered for this opportunity, you should have previous experience working within an IT support, infrastructure, professional services or managed services environment.

• Strong experience of Microsoft 365 and Azure.


• Experience supporting and delivering projects within Windows environments.


• A solid understanding of IT infrastructure, networking and cloud technologies.


• Previous experience acting as an escalation point for technical issues.


• Experience working directly with customers and stakeholders.


• The ability to manage multiple priorities and projects.


• Excellent communication and problem-solving skills.


• A proactive and customer-focused approach.


• A full UK driving licence and willingness to travel to customer sites when required.

Wolverhampton | Onsite
£55,000 - £65,000
Must be eligible to work in the UK.