Engineer Scheduler & Help Desk Coordinator

Engineer Scheduler & Help Desk Coordinator
Kingston upon Thames
Salary: £28,000 per annum rising to £29,000 following successful completion of a 6-month probation
period.
40 hours per week, Monday to Friday 8am to 5pm
Benefits include pension scheme, annual leave entitlement, training opportunities and free on-site
parking.
Established and growing fire protection company based in Kingston upon
Thames, delivering high-quality service and support to clients across London and the South East.
This role would suit an adaptable, reliable and enthusiastic individual with strong administrative
experience who is looking to join a forward-thinking business in a varied and interesting position.
The role will involve:
• Scheduling and arranging engineers’ jobs
• Processing engineers’ job calls and producing client reports
• Inputting data into our main database system
• Providing help desk support by the phone to our customers and engineers
• Purchasing materials and raising engineers purchase orders
• Other general office duties
You will have…
• Excellent communication skills and ability to work on own initiative
• Diary management and database experience
• Excellent organisational skills
• Excellent phone manner
• Ability to multi-task and manage your time and workload efficiently, working to deadlines
• Confidence and the ability to build rapport with peers internally and externally
• Strong IT skills; Outlook, Word, Excel etc, plus excellent typing skills
• The ability to work independently and in a team
• Previous experience in scheduling engineers or field-based teams (preferred)
• Knowledge of fire alarm systems or electrical industry experience (desirable but not essential)

Ideally you should live within a 10 mile radius of Kingston upon Thames.