Customer Service Executive

Customer Service Executive
£30,000 - £35,000 per annum
Monday - Friday, 8.30am - 5.00pm
Permanent | Office-based
Rochester

Are you an experienced Customer Service or Client Services professional with a background in print management?

We are recruiting for an established and successful print management company based in Rochester, looking for an experienced Customer Service Executive to join their team on a permanent basis.

This is an excellent opportunity for someone who has a strong understanding of the print industry, enjoys working closely with clients and is confident managing orders from initial enquiry through to completion.

The Role

Working as part of a busy customer service team, you will act as a key link between clients, the sales team, production and other internal departments, ensuring orders are processed accurately, efficiently and delivered to the required deadlines.

Responsibilities will include:

- Acting as a key point of contact between customers, sales and internal departments
- Managing client communication via telephone, email and face-to-face
- Processing and raising print orders and monitoring their progress
- Liaising with production and internal teams to ensure deadlines are met
- Chasing orders and keeping customers updated
- Managing and resolving customer queries and potential account issues
- Understanding customer requirements and identifying suitable print solutions
- Supporting the Department Manager and wider team
- Providing general administration and order management support
- Working proactively to identify and resolve problems
- Managing multiple orders and priorities within a fast-paced environment

About You

The successful candidate will have:

- Previous experience within print management or a print-related customer service/client services role
- A strong understanding of the print production and order process
- Experience managing customer print orders from enquiry through to completion
- Excellent telephone, email and face-to-face communication skills
- Strong administration and organisational skills
- The ability to manage multiple customer requirements and production deadlines
- Excellent attention to detail
- A proactive and solutions-focused approach
- The confidence to negotiate and manage potential account issues
- Excellent time management and the ability to work under pressure
- Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word
- A willingness to learn, undertake training and develop within the role

At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.

If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page.

This does not need to be formatted in the same manner.

In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word.

Thank you.

Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy.

KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd.

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