JOB DESCRIPTION



Job Title: Order and Data Entry Rep




Location: Vernon Hills, IL



Department: Customer Service



Reports To: Supervisor, Customer Service



Weekly Schedule: Monday-Friday 8:00am - 4:30pm



JOB PURPOSE:



As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner.

You'll need strong attention to detail to catch errors and discrepancies when processing sales orders.

Communicate with various departments ensure on-time deliveries..





RESPONSIBILITIES:

• Identify appropriate customer account number prior to manually entering customer purchase order.


• Enter manual orders into SAP system within 24 hours of receipt.


• Respond to requests: identifying discrepancies or problems related to orders.


• Provide appropriate pricing or customer service rep documents needed for correction.


• Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep


• Confirm customers' name, address, and billing information are correct.
  
  Verify product numbers and specifications of items to be purchased, and enter this information on order documents.


• Check inventory records to determine the availability of requested merchandise.


• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.


• Receive and respond to customer complaints.

• 10-Key experience by touch


• Prior order entry/customer service experience


• Basic understanding of Excel and Word.
  
  SAP a plus


• Strong attention to detail


• Ability to prioritize workload and handle work with a sense of urgency


• Effective written and verbal communication skills


• Must be able to work well with others/good team player