JOB DESCRIPTION



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and coordinate warranty repair crews, service technicians, subcontractors, and field resources assigned to commercial roofing warranty work.
  


• Review inspection reports, warranty terms, project specifications, photos, repair history, and customer concerns to confirm repair requirements before work begins.
  


• Validate repair scopes in the field and ensure corrective work addresses the documented condition rather than only the visible symptom.
  


• Confirm repairs are performed in accordance with manufacturer requirements, approved details, safety procedures, and company quality expectations.
  


• Monitor productivity, workmanship, material usage, weather constraints, and job-site conditions to keep warranty repairs on schedule and within approved scope.
  


• Provide technical direction for repairs involving membrane systems, flashings, penetrations, seams, drains, curbs, edges, transitions, rooftop equipment, and related waterproofing components.
  

• Minimum of 5 years of commercial roofing field experience, with demonstrated knowledge of warranty service, leak investigation, repair practices, or inspection work.
  


• Prior supervisory, foreman, service lead, or field leadership experience preferred.
  


• Strong working knowledge of commercial roofing systems such as TPO, PVC, EPDM, modified bitumen, built-up roofing, coatings, metal roofing, insulation assemblies, flashings, and edge systems.
  


• Ability to read and interpret project specifications, roof plans, details, warranty documents, inspection reports, and repair scopes.
  


• Experience documenting roof conditions through written reports, photographs, measurements, and field notes.
  


• Valid driver's license and ability to travel to job sites as required.
  


• OSHA 10 or OSHA 30 certification, fall protection training, or equivalent safety credentials.
  


• Manufacturer-specific commercial roofing training or certification.
  


• Experience with moisture surveys, infrared scans, electronic leak detection coordination, roof cores, or other diagnostic methods.
  


• Familiarity with warranty claim processes, repair authorization workflows, and contractor performance expectations.
  


• Experience using digital work order systems, inspection software, photo documentation tools, or customer relationship management platforms.
  

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  Technical Judgment: Ability to assess roof conditions, identify likely causes, and determine appropriate repair methods.
  


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  Root Cause Discipline: Ability to evaluate evidence objectively and avoid assumptions when determining source and responsibility.
  


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  Leadership: Ability to direct crews, hold contractors accountable, and model safe, professional field behavior.
  


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  Communication: Ability to explain technical issues clearly to customers, contractors, and internal stakeholders.
  


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  Documentation: Ability to produce accurate, timely, and defensible field records.
  


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  Problem Solving: Ability to resolve field constraints, prioritize urgent repairs, and adapt to changing site conditions.
  


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  Customer Focus: Ability to support timely resolution while maintaining warranty integrity and technical accuracy.