JOB DESCRIPTION




Quality Support Specialist



16154



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Basic info




Requisition Status



Open - Posted



Requisition Type



Standard



Requisition Number



16154



Requisition Title



Quality Support Specialist



Number of Openings



1



Business Justification



New Position



Languages




American English (Default)




Comments




Hiring team

• 
  
  Hiring Manager
  
  
  Kjell Nykreim
  
  
  National Training Manager - General Services
  
  
  


• 
  
  Recruiter
  
  
  Laurel Hanson
  
  
  Recruiter
  
  
  


• 
  
  Collaborator
  
  
  Diniesha Bennett
  
  
  Recruiting Coordinator
  
  
  
  Actions
  
  
  
  

• 
  
  
  Travel Required
  
  
  
  Yes
  
  
  
  Domestic Travel Frequency
  
  
  
  
  International Travel Required
  
  
  
  No
  
  
  
  International Travel Frequency
  
  
  
  
  Workdays
  
  
  
  

• Ensure proper execution and delivery of all WTI GS and GC self-performed roofing work.
  


• Provide a variety of technical and application training sessions in both field and shop settings.
  


• Provide hands-on application training and supervision of roof coatings and installation.
  


• Attend pre-cons on large projects.
  
  Be present at job start-ups to discuss the proper execution of the scope of work.
  
  Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice.
  
  Perform a pre-final inspection to ensure that the project has a zero-punch list.
  
  Perform final inspections when needed.
  
  
  


• Pre-project field inspections and technical support, including but not limited to:
  
  
  
  
  • Peel tests
    
  
  
  • Product testing
    
  
  
  • Product recommendations
    
  
  
  • Proper product installations
    


• Post project completion inspection to ensure quality workmanship and proper utilization and application of materials.
  


• Product diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation.
  


• Conduct roof inspections, providing written reports and photo documentation.
  


• Conduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed.
  


• Review and train on large warranty adjustment projects over ten (10) man days.
  


• Communicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.
  


• Complete daily reports including DTA's, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable.
  


• Complete weekly/monthly activity reports as requested.
  


• Support the region as needed when weather conditions prevent the fulfillment of daily job responsibilities.
  


• Facilitate training in a classroom setting.
  
  
  


• All other Quality Control Inspection related tasks or training as assigned by the manager.
  


• Travel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis.
  

• OSHA 30 training
  

• Strong roofing or building science mechanical aptitude.
  


• Prior experience in a field service leadership role.
  


• Practical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems)
  


• In-depth technical understanding and extensive hands-on knowledge of applications of products.
  
  Intimate knowledge of our product line.
  


• This position is an autonomous role and requires self-motivation to manage a high level of independence.
  


• Strong work ethic and ability to multitask.
  
  
  


• Experience working with various types of technology and software.
  


• Must have a valid driver's license and a clean driving record.