Salary: €60.000

Start: ASAP

Languages: French and English fluent

My client is creating a new generation of immersive destinations around the world.

With their Paris venue opening soon, they are bringing to life a one-of-a-kind experience where art, architecture, technology, hospitality, and entertainment come together.

The goal is simple: to deliver a spectacular, emotionally engaging experience that makes the venue a must-visit destination for Parisians, visitors from across France, and international travellers alike.

As part of the launch, I am looking for a System Administrator to join the team.

Key Responsibilities

• Ensure system configuration aligns with business needs, complies with Group IT policies, and supports the operational maintenance of the venue’s business applications, with a focus on the full ticketing application stack, including ticketing systems and points of sale.
• Oversee admissions inventory management, including tickets and time slots, coordinating effectively across multiple sales channels.
• Participate in multiple concurrent projects, ensuring initiatives are delivered successfully and on time.
• Develop and maintain clear, comprehensive Standard Operating Procedures, documenting all system administration tasks in line with business processes and requirements.
• Coordinate and deliver system training sessions for teams across business units, with a particular focus on POS systems.
• Perform software version upgrades, ensuring thorough testing and documentation in line with software development best practices.
• Ensure compliance with ITIL processes, particularly incident, problem, and change management.
• Document and track system issues, ensuring timely and effective resolution.
• Collaborate with IT and business stakeholders across the venue and Group to ensure requirements are met and shared objectives are achieved.
• Develop and execute test scripts and scenarios for ticketing and admissions systems, including webstore, APIs, and system integrations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 3+ years’ experience with Microsoft SQL Server, SSRS, T-SQL, Windows server/desktop operating systems, basic networking, and cybersecurity concepts.
• Awareness of PCI compliance best practices.
• Strong verbal and written communication skills.
• Fluent in English and French.
• Solid troubleshooting skills, including T-SQL knowledge covering stored procedures and views, SQL Server Reporting Services, Microsoft Server and productivity tools, and hands-on experience with point-of-sale systems.
• Basic knowledge of, or experience supporting, a CRM system; experience within the Microsoft Dynamics ecosystem is a significant plus.
• Demonstrated proficiency in ticketing and admissions POS systems; experience with Galaxy Ticketing System is a significant plus.
• Understanding of admissions operations and the ability to manage related processes effectively.
• Strong team orientation and a collaborative working style.
• Flexibility to support the attraction during nights, weekends, and holidays as required.